Privacy Policy

1. Who We Are

Orvia ("we", "our", "us") is a lab-grown diamond jewelry brand based at Koramangala, Bangalore, India. Our website is orviadiamonds.shop and we can be reached at info@orviadiamonds.shop or via WhatsApp at +91 70041 64962.

2. Information We Collect

We collect the following categories of personal data:

• Identity & Contact: Name, email address, phone number, WhatsApp number
• Order Information: Delivery address, order details, communication history
• Usage Data: Pages visited, browser type, device type, IP address, referring URL
• Communication Data: Messages sent to us via email, WhatsApp, or contact forms

We do not collect payment card details directly — payments, if any, are handled through secure third-party processors.

3. How We Use Your Information

• Processing and fulfilling your jewelry orders
• Communicating with you about your order via WhatsApp and email
• Sending transactional notifications (dispatch updates, etc.)
• Improving our website and user experience
• Sending promotional communications (you can opt out at any time)
• Complying with legal obligations under Indian law

4. Legal Basis for Processing

We process your data on the following bases:

• Contract: To fulfil your order
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (you may withdraw at any time)
• Legal Obligation: To comply with applicable Indian laws

5. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with:

• Logistics Partners: For order delivery (name, address, phone)
• Technology Providers: Supabase (database hosting), Vercel (web hosting) — all under appropriate data processing agreements
• Legal Authorities: Where required by Indian law or a valid legal order

6. Cookies

We use cookies and similar technologies to:

• Maintain your shopping cart session
• Understand website traffic patterns (analytics)
• Improve our website experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Indian law. Order records are retained for a minimum of 5 years for tax compliance purposes.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing at any time
• Lodge a complaint with the relevant authority

To exercise any right, email us at info@orviadiamonds.shop.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us